SHIPPING POLICY
Last updated: October 17, 2026
Processing Time
Orders placed by 12:00 PM (noon) PST Monday–Friday are processed the same business day, subject to product availability. Orders placed after noon PST, or on weekends and holidays, are processed the next business day.
You will receive a shipping confirmation email with tracking information once your order has been dispatched. Processing times may be extended during peak periods or holidays.
Domestic Shipping
We ship nationwide within the continental United States. Your shipping price is shown at checkout based on your delivery address and order weight. See Shipping info.
Estimated delivery after dispatch: 3–5 business days for parcel orders. Freight orders are delivered by appointment.
For Alaska, Hawaii, Puerto Rico or US territories, contact us for a shipping quote.
Freight Shipments
Large orders shipped on pallets via freight carrier are delivered by appointment. If there is no loading dock or forklift at the delivery address, a liftgate service will be arranged. Please contact us before ordering if you are unsure about your delivery requirements.
Residential freight deliveries are curbside only. The customer is solely responsible for moving materials from the curbside to their final destination. SoCal Tiles is not liable for any injury or property damage arising from the customer's handling of delivered goods.
Damaged Shipments
Natural stone tiles are heavy and fragile. Transit damage, while uncommon, can occur. To protect your order:
- Inspect all boxes before signing the carrier's delivery receipt. If you observe visible damage to packaging, note it on the receipt before the driver leaves. Signing without notation constitutes acceptance of the shipment in satisfactory condition.
- Photograph all damage immediately — both packaging and affected tiles.
- Report damage within 48 hours of delivery by emailing support@socaltiles.com with your order number and photos. Damage claims submitted after 48 hours will not be accepted under any circumstances.
We strongly recommend ordering 10–15% more tile than your measured square footage to account for cuts, natural breakage, and variation. This buffer is standard industry practice and protects your project timeline.
SoCal Tiles is not responsible for damage resulting from improper handling, storage, or installation after delivery.
Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping addresses at checkout. SoCal Tiles is not responsible for delays or losses caused by incorrect or incomplete address information provided by the customer. Contact us immediately if an address needs to be corrected. Address changes after dispatch cannot be guaranteed and may incur additional carrier fees.
Additional charges caused by an incorrect address, refused delivery, failed delivery attempt, storage, or redelivery are the customer's responsibility. Refusing an order does not automatically qualify it for a refund.
Lost or Delayed Shipments
Carrier transit times and delivery estimates are not guaranteed. SoCal Tiles is not responsible for carrier delays, weather delays, missed construction deadlines, installer charges, labor costs, storage costs, or other expenses resulting from a delayed shipment.
If a shipment appears to be lost, contact us so we can open an investigation with the carrier. SoCal Tiles is not responsible for packages reported lost or stolen after the carrier confirms delivery to the address provided with the order.
Do not schedule installation until the entire order has been received, inspected, and approved for use.
Order Tracking
Tracking information is provided via email upon dispatch. For shipment inquiries, contact us at support@socaltiles.com or (949) 538-9200, Monday–Friday 9AM–5PM PST.
Returns
Return eligibility, return shipping, restocking fees, and original shipping charges are governed by the SoCal Tiles Refund Policy.